2025 CRM Best Practice Award Result Announcement

Index　>　2025 CRM Best Practice Awards

■「2025 CRM Best Practice Awards」Winner List

(PDF、222KB)

■2025 CRM Best Practice Award Summary

■2025 CRM Best Practice Awards News Release

Articles
■	Nikkei Business Publications, Inc. Nikkei XTECH article 2025/10/15（WED）

Award-winning companies and organizations
	Echizen City／Sabae City 2025/11/13（THU） ※ Membership registration required
	TOUMEI CO., LTD. 2025/10/22（WED）
	Vision, Inc. 2025/10/16（THU）

2025 CRM Best Practice Awards

Companies and Organizations Name
（Japanese syllabary order/Titles omitted）

■Echizen City
General Policy Department, Management Strategy Office

Problem-solving well-being model

■≪Oboshi award≫
≪Continuance award≫
NTT DOCOMO, INC.
Marketing Strategy Department

Enterprise-wide CX promotion model led directly by corporate leadership

■KDDI Corporation
Personal Business Division, Customer Service Division

Customer support model using X

■Sabae City

Children's dream realization support model

■TOUMEI CO., LTD.

FAQ-based pain point resolution model

■Nestlé Japan Ltd.
Marketing & Communications Division,
Consumer Engagement Service Department

FAQ content enhancement model

■≪Continuance award≫
Vision, Inc.
Global WiFi Business Division, eSIM Unit

Customer base utilization service expansion model

■≪Continuance award≫
FORUM 8 Co., Ltd.

Company-wide comprehensive CX monitoring model

■≪Continuance award≫
Honda Auto Mie

Employee satisfaction improvement implementation model

■MACNICA HOLDINGS, INC.

Lead generation global expansion model

■≪Continuance award≫
Mizuho Bank, Ltd.
Retail Corporate Business Development Department

Remote-Based Regional Business Development Model

Encouragement Awards

（Japanese syllabary order/Titles omitted）

■Saraya Co., Ltd.
Communication Division, CX Department

■TASKAJI Inc.

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